CUSTOMER CARE

Clube Bossa is always available to clarify any doubts of its consumers. For questions regarding online purchases, wholesale, campaigns, products or about our team, send an email to customerservice@clubebossa.com.

EXCHANGE AND RETURNS

To ensure the satisfaction of all our customers and maintain our commitment to transparency and respect, our Exchanges and Returns policy is based on the Consumer Defense code. We accept returns for any reason within 7 (seven) calendar days of receiving your order. Exchanges for other products can be made within a period of up to 30 (thirty) calendar days from the date of receipt of the goods. Parts will only be accepted if returned: • In the original, undamaged packaging; • With the Clube Bossa labels and seals intact and attached to the product; • Without any signs of use and damage to the products; • With DANFE (Auxiliary Document of Electronic Invoice) necessarily accompanying the product. We will not accept returns and exchanges for products that have been used or damaged; • Parts purchased on clearance cannot be exchanged. • Items purchased in physical and online multi-brand stores cannot be exchanged. The cost of return shipping and the first exchange of a product is borne by Clube Bossa. Just send an email to customerservice@clubebossa.com and we will schedule your collection and inform you of the procedure to be followed.

 

PRIVACY POLICY

Your privacy is important to us. It is Clube Bossa’s policy to respect your privacy regarding any information that we may collect from you on the Clube Bossa website, and other websites we own and operate. We only ask for personal information when we really need it to provide you with a service. We do this by fair and lawful means, with your knowledge and consent. We also tell you why we are collecting it and how it will be used. We only retain collected information for as long as necessary to provide the requested service. When we store data, we protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. We do not share personally identifiable information publicly or with third parties, except as required by law. Our website may have links to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot accept responsibility for their respective privacy policies. You are free to refuse our request for personal information, with the understanding that we may not be able to provide you with some of the services you require. Your continued use of our website will be deemed acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, please contact us. Clube Bossa Cookies Policy What are cookies? As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they collect, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however this may downgrade or ‘break’ certain elements of the website’s functionality. How do we use cookies? We use cookies for a variety of reasons, detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies if you are not sure whether or not you need them if they are used to provide a service you use. Disabling cookies You can prevent cookies from being set by adjusting your browser settings (see your browser’s Help for how to do this). Please be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will generally result in the disabling of certain functionality and features of this website. Therefore, it is recommended that you do not disable cookies. Cookies we set: – Account-related cookies If you create an account with us, we will use cookies to manage the sign-up process and general administration. These cookies will generally be deleted when you log out of the system, however in some cases they may remain afterward to remember your site preferences when you log out. – Cookies related to login We use cookies when you are logged in so that we can remember this action. This saves you from having to log in every time you visit a new page. These cookies are normally removed or cleared when you log out to ensure that you can only access restricted features and areas when you log in. – Cookies related to email newsletters This website offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications valid only for subscribed/unsubscribed users enrolled. Order processing related cookies This website offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly. – Survey Related Cookies From time to time, we offer surveys and questionnaires to provide you with interesting information, useful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after changing pages. – Form-related cookies When you submit data via a form such as those found on contact pages or comment forms, cookies may be set to remember user details for future correspondence. – Site Preference Cookies To provide you with a great experience on this site, we provide functionality to set your preferences for how this site runs when you use it. To remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences. – Third Party Cookies In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through this website. This website uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the website and how we can improve your experience. These cookies can track things like how much time you spend on the site and the pages you visit so that we can continue to produce engaging content. For more information about Google Analytics cookies, see the official Google Analytics page. Third-party analytics are used to track and measure usage of this website so that we can continue to produce compelling content. These cookies can track things like the time you spend on the site or the pages you visit, which helps us understand how we can improve the site for you. From time to time, we test new features and make subtle changes to the way the site looks. When we are still testing new features, these cookies may be used to ensure you receive a consistent experience while on the site, while we understand which optimizations our users appreciate most. As we sell products, it’s important for us to understand statistics about how many visitors to our website actually buy, and so this is the type of data these cookies will track. This is important to you as it means we can make accurate business forecasts that allow us to analyze our advertising and product costs to ensure you get the best possible price. More Information: Hopefully this is clear and as mentioned earlier if there is something you are not sure whether or not you need it is generally safer to leave cookies enabled in case it interacts with one of the features you use on our website. This policy is effective from July/2020.

 

TERMS & CONDITIONS

  1. Terms

By accessing the Clube Bossa website, you agree to comply with these terms of service, all applicable laws and regulations, and you agree that you are responsible for compliance with all applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this website. The materials contained on this site are protected by applicable copyright and trademark laws.

  1. License Use

Permission is granted to temporarily download one copy of the materials (information or software) on Clube Bossa’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not: modify or copy the Materials; use the Materials for any commercial purpose or for public display (commercial or non-commercial); attempt to de-pile or reverse engineer any software contained on the Clube Bossa website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or ‘mirror’ the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Clube Bossa at any time. Upon termination of viewing these materials or upon termination of this license, you must delete all downloaded materials in your possession, whether in electronic or printed form.

  1. Disclaimer

The materials on the Clube Bossa website are provided ‘as is’. Clube Bossa makes no warranties, express or implied, and hereby disclaims and disclaims all other warranties, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other infringement. of rights. In addition, Clube Bossa does not warrant or make any representations regarding the accuracy, likely results or reliability of the use of the materials on its website or otherwise related to these materials or on websites linked to this website.

  1. Limitations

In no event shall Clube Bossa or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit or due to business interruption) arising from the use or inability to use the materials on Clube Bossa, even if Clube Bossa or an authorized representative of Clube Bossa has been notified orally or in writing of the possibility of such damages. As some jurisdictions do not allow limitations on implied warranties, or limitations on liability for consequential or incidental damages, these limitations may not apply to you. – Accuracy of Materials The materials appearing on Clube Bossa’s website could include technical, typographical, or photographic errors. Clube Bossa does not warrant that any material on its website is accurate, complete or current. Clube Bossa may make changes to the materials contained on its website at any time without notice. However, Clube Bossa makes no commitment to update the materials.

  1. Links

Clube Bossa has not analyzed all sites linked to its site and is not responsible for the content of any linked site. The inclusion of any link does not imply endorsement by Clube Bossa of the site. Use of any linked site is at the user’s own risk. – Modifications, Clube Bossa may revise these website terms of service at any time, without prior notice. By using this site, you agree to be bound by the current version of these terms of service. – Applicable law. These terms and conditions are governed by and interpreted in accordance with the laws of Clube Bossa and you irrevocably submit to the exclusive jurisdiction of the courts in that state or locality.

 

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